Skip links

Terms & Conditions

Terms & Conditions:

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service.
  2. No installation charges on Gulbarga Megaspeed Pvt Ltd Fiber connection.
  3. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
  4. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  5. The Company shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  6. Any one-time charges paid by Customer at the time of installation are non-refundable.
  7. Company may extend a refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  8. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
  9. There is a refundable security deposit of Rs.2000 for ONU device charged additionally.
  10. Interest free security deposit to be refunded only through online and not cash, after return of assets in the same condition as at the time of receipt. The refund will be processed within 45 working days after acceptance of Optical Network Unit (ONU) by Megaspeed Broadband.
  11. ONU to be returned to a “person” appointed by Megaspeed Broadband to recover back the ONU from customer location
  12. Any fault in ONU to be replaced by Megaspeed Broadband within 5 working days from the time of raising complaint with Megaspeed Broadband
  13. Replacement of ONU due to upgrade / downgrade be done by Megaspeed within 5 working days from the time of raising request with Megaspeed
  14. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Megaspeed Broadband. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
  15. The ONU devices provided by Megaspeed Broadband against a security deposit will remain the property of Gulbarga Megaspeed Pvt Ltd at all times.
  16. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
  17. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  18. The basis for the selection of winners under any promotional campaign held by Megaspeed Broadband, is at the Company’s sole discretion
  19. All product and company names are trademarks ™ or registered® trademarks of their respective holders.
  20. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Megasapeed Broadband or their sub-vendors.
  21. All mentioned plans are subject to change or discontinuation without prior information.
  22. Not all offered prices are available on renew and not all are available across the nation.
  23. Prices, as mentioned, are on a per 30Days basis.
  24. Prices as mentioned are exclusive of taxes.
  25. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans.
  26. Plans may differ at each location.